Privacy Policy

Symas Group (“Symas Agro,” “we,” “us,” or “our”) provides a farm management and marketplace platform that helps producers track livestock, breeding, inventory, and finances, and connect with buyers, cooperatives, and partners (the “Service”). This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our web application, mobile apps, and related services.

By creating an account or using the Service, you agree to the collection and use of information described in this policy. If you do not agree, please do not use the Service.

1. Information we collect

Account and profile information

When you sign up, we collect your name, email address, and, if you choose to add them, phone number and profile photo. If you sign up with Google, we receive basic profile information from that provider. We use Clerk as our authentication provider to manage sign-in and account security.

Farm and business data

To provide the Service, we store the operational data you and your team enter, including animal and breeding records, pens and inventory, daily logs, processing and traceability records, produce and supply data, contracts, orders, customers, and communications with other users (such as messages and community posts).

Financial and billing information

We collect information needed to manage subscriptions, invoices, and marketplace transactions, such as billing history and payment status. Card and bank details are collected and processed directly by our payment processors — we do not store full payment card numbers on our servers.

Usage and device information

We automatically collect information about how you use the Service, including log data, device and browser type, IP address, and app diagnostics. We use error-monitoring tools (such as Sentry) to detect and fix crashes and technical issues.

2. How we use information

• Provide, maintain, and improve the Service, including farm records, marketplace, and communication features.
• Create and secure your account, and authenticate your sign-ins.
• Process transactions, subscriptions, invoices, and payouts.
• Facilitate connections between farmers, cooperatives, buyers, and other users you choose to interact with.
• Send service notifications, such as order updates, billing notices, and account alerts.
• Monitor, debug, and improve reliability, security, and performance.
• Comply with legal obligations and enforce our Terms of Use.

3. How we share information

We do not sell your personal information. We share information only in these circumstances:

• With other users, as intended by the Service. Marketplace listings, orders, contracts, community posts, and messages are visible to the counterparties or groups you choose to share them with.
• With service providers. We use trusted vendors to operate the Service, including Clerk (authentication), payment processors, cloud hosting and infrastructure providers, and error-monitoring tools. These providers may only use your data to perform services for us.
• Within your organization. If you belong to a farm, cooperative, or team account, your activity and records may be visible to other members and administrators of that account, consistent with their assigned roles.
• For legal reasons. We may disclose information if required by law, to protect our rights, or to prevent fraud or harm.
• In a business transfer. If Symas Agro is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain and use certain information after account closure as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

5. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your choices and rights

• You can access and update most of your account and profile information directly in the app.
• You may request a copy of your data, or ask us to delete your account and associated personal data, by contacting us below, subject to legal and legitimate business retention needs.
• You can opt out of non-essential notifications in your account settings.
• Depending on where you live, you may have additional rights under applicable data protection law, such as the right to object to or restrict certain processing.

7. International data transfers

Symas Agro may process and store information in countries other than your own. Where we transfer information internationally, we take steps to ensure it receives an adequate level of protection.

8. Children’s privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above, and where changes are material, we will provide additional notice, such as an in-app message or email.

10. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at privacy@symasgroup.com.